How do I know that I have the latest version of Ella for Spam Control?
When a new version of Ella is released, an update button will show on the Ella toolbar. This button will take you to a web page where you can download and install the latest version. The current shipping version is 1.5.6.2 for Outlook and Outlook Express and 1.5.7.2 for Outlook only.

What versions of Outlook does Ella for Spam Control support?
Ella for Spam Control works with Outlook 2000, Outlook XP, and Outlook 2003.

Can I prevent showing the Outlook System Tray for mail moved to the Review Folders?
Although Ella does not have a feature that can alter Outlook's System Tray Icon - you might try http://www.techhit.com/autoread/
it is only $10 and seems to do the trick.

What versions of Outlook Express does Ella for Spam Control support?
Ella for Spam Control works with Outlook Express 6.

What is the difference between Outlook and Outlook Express?
Outlook Express is the free email client that is installed as part of Microsoft's Internet Explorer.
Outlook is the more fully functioned email client and personal information manager that is part of Microsoft Office.

To see more about the differences between Outlook and Outlook Express:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;257824

If you are interested in upgrading from Outlook Express to Outlook or Outlook 2002. Here are Microsoft's Outlook upgrade instructions:

Upgrading from Outlook Express to Outlook 2000

Upgrading from Outlook Express to Outlook 2002

What operating systems does Ella for Spam Control support?
The Outlook version of Ella for Spam Control works on Windows XP, Windows 2000, Windows 98 and Windows ME

The Outlook Express version of Ella for Spam Control works on Windows XP and Windows 2000.

Will Ella for Spam Control screen email from IMAP or Hotmail accounts?
No. Ella for Spam Control will screen only email that comes to your default Outlook or Outlook Express Inbox. IMAP and Hotmail create separate inboxes to support local copies of server based mail - and as such Ella does not see those inboxes.

Does Ella for Spam Control require any server software or extensions?
Not at all. Ella for Spam Control is a plug-in for your Outlook client, and runs solely on your PC.

What if my company has spam-filtering software already installed on our server?
Ella for Spam Control will run in parallel with your company's server software. Like anti-virus products, you need protection on the server as well as your desktop.

Will Ella for Spam Control work for multiple users on the same PC?
Yes. Ella for Spam Control supports an unlimited number of unique users on a single PC. Each user can install and run Ella for Spam Control independently of other users.

Will Ella for Spam Control work with multiple Outlook profiles or Outlook Express Identities?
Yes. Ella for Spam Control supports multiple profiles and identities in Outlook or Outlook Express. Each profile has its own set of training data, Inbox, Later and Spam folders.

In Outlook Express, users that have multiple Identities need have Outlook Express prompt for Identities upon Launching. To do this, the checkbox for "Use this identity when starting a program" should be turned off on the "Manage Identities" dialog box. For this to take effect, the user must Exit and Log Off Identity rather than switch identities. Switching Identities will prevent Ella for launching as part of the second identity.

How do I temporarily turn off Inbox screening?
Look for the Ella toolbar near the top of Outlook. Click on "Ella", then click on "Enable Auto-Screening." This will turn off screening until you select this menu item again.

Can I disable Ella for Spam Control without uninstalling it?
Yes. To disable Ella for Spam Control, from the Outlook menu, select "Tools," "Options," "Other," "Advanced Options," "COM Add-Ins," and uncheck "Ella Agent". The next time you start Outlook, Ella for Spam Control will not be loaded.

To re-enable Ella for Spam Control, repeat these steps, re-check "Ella Agent," and restart Outlook.

Does Ella for Spam Control ever delete my email?
Never. Ella for Spam Control only moves email to folders.

Will I need to retrain Ella if I delete or move the email in the Ella Review Folders?
No. The training for Ella for Spam Control is separate from the review folders.

What if I accidentally delete one of the Ella Review Folders - how do I get it back?
If you happen to be positioned on a folder instead of an email item, Outlook or Outlook Express will delete the entire folder. This normally means that it will move that folder to be a subfolder underneath the "Deleted Items" folder. You need only locate the folder by pressing the (+) plus sign to the left of the Deleted Items folder name, select the Ella Review folder and drag and drop it to Mailbox - yourname. This will put it back to its correct spot.

If you are running Outlook XP – go to the View menu and select Outlook Bar. This is the shortcut list in Outlook. Select the Spam or Newsletter Review folder – and Outlook will then highlight its location in the Folder view. Select the folder and drag it to the root folder (usually personal folders or your name) – this will put it back where it belongs.

If you are running Outlook 2003 - go to the Outlook Shortcut button (bottom left button list). Select the missing folder's shortcut, then select Folder List button to see the folder highlighted.Select the folder and drag it to the root folder (usually personal folders or your name) – this will put it back where it belongs.

What if I have a technical question about Ella for Spam Control?
Please send all questions and product feedback to support@openfieldsoftware.com, and we'll answer your questions as soon as possible.

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